Do I Need to Be Home During the Cleaning?

When it is reasonable to leave

You may leave after confirming the scope, showing the priority areas, and providing an authorized entry method. This works for customers who work elsewhere, run errands, or prefer to return when service is complete. The company should know who may enter and how to reach you.

Do not leave a door open or improvise a hidden-key location without discussing it. Use the procedure permitted by your building or community. In a condo, confirm that security or administration will authorize the team for the required time.

How to prepare when you will not be present

Send specific written instructions covering parking, entry, alarm, rooms that should stay closed, pet location, and lockup. Put priorities in order and identify delicate surfaces. If someone else will be in the property, provide that person’s name and role.

Keep your phone available during the arrival window and near the estimated completion time. The team should not need approval for every agreed task, but a question about entry, condition, or priority may require a quick answer.

• Authorized and tested access.
• Alarm, key, or temporary code instructions.
• Secured pets and restricted rooms.
• Priorities and delicate surfaces.
• Lockup instructions.

If you decide to stay home

Staying can be useful during a first visit, when details need explanation, or when no alternate access exists. Choose one room where you can work or rest while the team completes other areas, then move when that room is ready to be cleaned.

Avoid walking repeatedly over newly mopped floors, cooking while the kitchen is being cleaned, or moving belongings into completed rooms. Mention calls, meetings, sleeping children, or noise restrictions at the start so the team can plan the order.

Privacy, personal items, and security

Whether or not you stay, secure money, documents, medication, weapons, keys, and high-value objects. Close rooms outside the service and avoid leaving sensitive information on desks. These are normal preparation practices, not an accusation toward the team.

Confirm how Green Rose identifies assigned professionals and use official communication channels. If someone else will open the door, share only the access information needed for that visit rather than permanent codes or unrelated personal details.

What to confirm at completion

Make sure the team knows how to lock up, where to leave an authorized key, and whether to activate the alarm. If you return later, review the completion message and send questions through the agreed channel.

Evaluate the result against the priorities and reserved time. If something was not completed, ask whether scope, condition, or time was the reason. That information helps adjust a future visit without assuming your presence would automatically have changed the outcome.